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Terms and Conditions of Business

By using our service, you agree to our terms and conditions of business

 

Frequency

We offer a 4 or 8 weekly service.

Weather

We work in all but exceptional weather and guarantee your window clean. If you are not satisfied call us within 24 hours and we will re-clean for free and without quibble.

Cancellation on the day

Cancelling on the day of the clean often leaves us unable to replace your house with another. We reserve the right to charge you the full price of the clean.

Locked gates

If you are texted to leave the gate open and we find the gate locked, we will usually use tall steps to access if safe unless instructed not to do so. If we are unable to clean the back windows we reserve the right to charge the full price.

Quality guarantee

We guarantee every clean. If you are not satisfied call us within 24 hours and we will re-clean for free and without quibble.

Cancellation of service

You can cancel our regular service at any time, however if you cancel before the third visit we reserve the right to charge a cancellation fee of a single clean to take account the extra work required on the first deep and often time consuming clean.

Confidentiality

All customer information is kept on our database and is not dispersed or shared.

Payment

All payments must be made in full within 7 days of the clean date.